Terms of Service

Effective date: 2025-11-01

Last updated: 2025-11-12

Contacts:

legal@verumatic.com (for questions about these Terms);

cancellation@verumatic.com (for subscription cancellations)

1. Introduction & Acceptance of Terms

These Terms of Service (the "Terms") govern your access to and use of the platform, software, APIs, and related offerings (collectively, the "Service") provided by Verumatic AB, Swedish org. no. 559555-1911 ("Verumatic," "we," "us," "our"). By accessing, registering for, or using the Service, you ("you" or "Customer") agree to be bound by these Terms. The Service is intended for business and professional use ("Näringsidkare") and not for consumers ("Konsumenter"). If you do not agree to these Terms, do not use the Service.

2. Definitions

As used in these Terms: "Service" means the AI-powered platform , monitoring , analytics, and consultancy offerings provided by Verumatic. "Customer Content" means any data, files, or information you or your users upload, input, or otherwise provide to the Service. "Usage Data" refers to technical and telemetry data about your use of the Service. "Order Form" means the specific document detailing your subscription, including fees, subscription term, and scope.

3. Scope of Service

Verumatic provides an AI-powered platform designed to process and analyze political and public data, which it fetches from thousands of public data sources. The Service may include, without limitation, political monitoring, landscape analysis, AI-generated summaries and actionable recommendations, APIs, dashboards, and related support services. The features and functionalities available to you are based on your specific subscription plan. We reserve the right to add, modify, or deprecate features of the Service over time.

4. Eligibility & User Accounts

To use the Service, you must be a business or professional entity. You represent and warrant that the individual accepting these Terms has the legal capacity and authority to bind your organization to this agreement. You must provide accurate and complete registration information and are responsible for maintaining the confidentiality of your account credentials (e.g., passwords). You are fully responsible for all activities that occur under your account, and you agree to notify us immediately of any unauthorized use.

5. Subscriptions, Fees & Payment Terms

5.1 Fees, Taxes, and Invoicing All fees, subscription terms, and payment cycles are specified in your applicable Order Form. All fees are exclusive of applicable taxes (e.g., VAT). Unless otherwise agreed in the Order Form, fees are due in advance of each billing period.

5.2 Upgrades, Downgrades, and Co-terming You may upgrade your subscription plan at any time. Any new subscription plan will take effect immediately, and you will be billed for any applicable increased fee, typically prorated for the remainder of your then-current term. All details for such upgrades will be specified in a new or amended Order Form. You may downgrade your subscription plan by providing written notice at least thirty (30) days before the end of your current term. Any downgrade will be exercised only once the current Subscription Term has expired and will be effective upon the start of the next renewal term.

5.3 Auto-Renewal and Cancellation Unless otherwise stated in the Order Form, subscriptions will automatically renew for successive terms of the same duration. You authorize us to charge the applicable fees for such renewal. To prevent renewal, you must provide written notice of cancellation to cancellation@verumatic.com at least thirty (30) days before the end of the current term, unless a different notice period is specified in your Order Form. Fees are non-refundable except as required by mandatory law. Following a cancellation notice, you will retain access to the Service through the end of your paid term.

5.4 Price Changes We reserve the right to change our pricing, which will become effective upon the start of your next renewal term, provided we give you reasonable prior notice. If you do not agree to the new pricing, you must terminate your subscription in accordance with the cancellation terms in section 5.2.

5.5 Late Payment We may suspend or limit your access to the Service for late payments. We reserve the right to charge reasonable late-payment interest (Sw: dröjsmålsränta) and recovery costs on overdue amounts.

5.6 Currency and Bank Charges Unless specified otherwise in the Order Form, all invoices are issued in Swedish Kronor (SEK). If you pay from a non-SEK account, you are responsible for all bank charges, currency conversion fees, and foreign exchange costs to ensure that the invoiced SEK amount is received in full.

5.7 Trials We do not offer a free trial by default. We may, at our sole discretion, offer a temporary trial to specific customers. Any such trial (including its duration, scope, and data handling) will be governed by the specific terms specified in a written offer or Order Form.

6. Acceptable Use Policy

You will not, and will not permit any third party to:

(a) violate any applicable laws, regulations, or public orders, including those related to anti-corruption, anti-bribery, or export controls;

(b) upload, post, or transmit any content that is unlawful, infringing, defamatory, obscene, or harmful, or which contains malicious code or viruses;

(d) reverse engineer, decompile, or attempt to discover the source code or bypass any access controls;

(e) use the Service or its outputs to train competing artificial intelligence models without our express written consent;

(f) present any AI-generated output as professional legal, financial, engineering, or safety advice without independent human review and verification;

(g) use automated scrapers, crawlers, or similar means to extract data or for automated downloading of information;

(h) share a single-user license among multiple individuals or use generic accounts not linked to a natural person;

(i) monitor the Service's availability, performance, or functionality for any competitive purpose;

(j) submit any special-category or highly sensitive personal data without a valid written Data Processing Agreement (DPA);

(k) use, copy, reproduce, distribute, publish, or publicly display any data, output, or content from the Service (the "Service Output"), including any screenshots or visual representations of the Service interface, for any external purpose (e.g., in news articles, public reports, or external-facing materials) unless expressly permitted in an applicable Order Form.

(l) use the Service or Service Output in any manner that is intentionally misleading, defamatory, or could reasonably be expected to cause material harm to the reputation of Verumatic.

6.1 External Publication Rights

If, and only if, a Customer's Order Form explicitly grants the right to re-publish Service Output, the following terms shall apply:

(a) Attribution: Customer agrees to cite Verumatic as the source of the Service Output in a reasonable and customary manner for journalistic publications. At a minimum, this includes a clear mention of 'Verumatic' in any article, graphic, or report utilizing the Service Output;

(b) Customer Responsibility and Disclaimers: Customer acknowledges and expressly agrees that:
(i) It is solely responsible for independently reviewing and verifying the accuracy, completeness, and 'truthfulness' of all Service Output before publication, as stipulated in Section 13.
(ii) Verumatic's disclaimers of liability and warranty in Section 13 and Section 14 apply with full force to any re-published material.
(iii) Verumatic assumes zero responsibility or liability for any consequences arising from the Customer's re-publication of Service Output, including but not limited to public reception, third-party claims, or business impact.

7. Content & Data Rights

7.1 Customer Content You retain all right, title, and interest in and to your Customer Content. You are solely responsible for the accuracy, legality, and quality of your Customer Content, and for ensuring you have all necessary rights and permissions to provide it to the Service. You grant Verumatic a non-exclusive, worldwide, royalty-free license to host, store, process, display, and transmit your Customer Content solely as necessary for us to provide, maintain, and support the Service for you.

7.2 Usage Data and Aggregated Data You acknowledge and agree that Verumatic collects and processes technical, telemetry, and performance data related to your use of the Service, which is defined as "Usage Data". We own all right, title, and interest in and to this Usage Data. We may also create "Aggregated Data" (anonymized, non-identifiable data derived from Customer Content or Usage Data). Verumatic owns this Aggregated Data and may use both Usage Data and Aggregated Data for analytics, reporting, capacity planning, and to monitor, support, and improve the Service.

7.3 AI Model Training Verumatic will not use your Customer Content to train our foundation artificial intelligence models without your express prior written consent.

8. Intellectual Property Rights

Verumatic and its licensors own and retain all right, title, and interest in and to the Service, including the platform, software, AI models, branding, and all underlying technology, excluding only your Customer Content. These Terms do not grant any rights to the Service except for the limited license to use it. If you provide any feedback or suggestions regarding the Service, you grant Verumatic a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and otherwise exploit such feedback for any purpose, including service improvement, without obligation or compensation to you.

9. Confidentiality

Each party agrees to protect the other's non-public information, which includes, but is not limited to, Customer Content and the terms of any non-public Order Form. The receiving party will use the same degree of care it uses to protect its own confidential information (but not less than reasonable care) and will not disclose it to any third party, except as required by law or to employees and contractors who are bound by a duty of confidentiality and have a need to know. This obligation does not apply to information that is publicly known, already in the receiving party's possession without a-duty of confidentiality, or independently developed.

9.1 Use of Customer Name and Logo As a standard term, you permit Verumatic to display your name and logo to identify you as a user of the Service in routine marketing materials (e.g., on our website, in sales decks, and presentations). This permission does not allow us to disclose your Confidential Information or any non-public details of our business relationship. Any such specific disclosures, like a customer story or press release, require a separate, jointly approved written agreement. You may opt out of this permission at any time by sending a written notice to Verumatic. Upon receipt, we will promptly cease any new uses and remove your name and logo from digital materials under our direct control.

10. Privacy & Data Protection

Verumatic collects and processes personal data in accordance with applicable data protection laws, including the GDPR. Our practices regarding the collection, use, and protection of personal data are detailed in our separate Privacy Policy, which is incorporated by reference into these Terms. Where Verumatic processes personal data on your behalf as a data processor (Sw: Personuppgiftsbiträde), the terms of our Data Processing Agreement (DPA) shall apply.

11. Third-Party Services

The Service may contain links to or integrate with third-party applications, websites, or services. Verumatic is not responsible for and does not endorse the content, security, or practices of such third parties. Your use of any third-party service is entirely at your own risk and is governed by the terms and privacy policies of that third party, not by these Terms.

12. Term, Termination & Suspension

12.1 Term These Terms become effective when you first access the Service and continue to apply as long as you have an active subscription or use the Service. The specific duration of your subscription (the "Subscription Term") and any renewal periods are defined in your Order Form.

12.2 Termination by Customer You may terminate your subscription (i.e., cancel its auto-renewal) in accordance with Section 5.2 of these Terms. Your termination will be effective at the end of the then-current Subscription Term, provided you send the required written notice to cancellation@verumatic.com within the specified timeframe. You will retain access to the Service through the end of your paid term.

12.3 Suspension and Termination by Verumatic Verumatic may suspend or limit your access to the Service for non-payment or for any material breach of these Terms. We reserve the right to terminate your subscription with immediate effect if you are in material breach of these Terms (including any violation of Section 6, Acceptable Use Policy ) and fail to cure such breach within ten (10) days of our written notice. We may also terminate your subscription for convenience by providing you with at least thirty (30) days' prior written notice.

12.4 Effect of Termination Upon the termination or expiration of your subscription, your license to use the Service is immediately revoked. You will be responsible for any fees owed through the end of the paid term. We will handle your Customer Content in accordance with our data deletion policies as described in our Privacy Policy. All sections of these Terms that by their nature are intended to survive termination shall remain in effect, including, but not limited to, sections 7 (Content & Data Rights), 8 (Intellectual Property Rights), 9 (Confidentiality), 14 (Limitation of Liability), and 16 (Governing Law & Dispute Resolution).

13. Warranties & Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without any warranties, express or implied. Verumatic expressly disclaims all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

You acknowledge that the Service includes AI-driven features. Any outputs, analyses, or recommendations generated by the Service ("AI Outputs") are provided for informational purposes only. AI Outputs may be inaccurate, incomplete, or based on outdated data. Verumatic assumes no liability for any AI Outputs. You are solely responsible for independently reviewing and verifying all AI Outputs, and you must not rely on them as a substitute for human review or as professional legal, financial, or engineering advice.

14. Limitation of Liability

To the fullest extent permitted by law, in no event shall Verumatic or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, loss of data, loss of business, or goodwill, arising out of or in connection with these Terms or the use of the Service.

Verumatic's total and aggregate liability to you for all claims arising out of or related to these Terms or the Service shall not exceed the total amount of fees paid by you to Verumatic for the Service during the twelve (12) months immediately preceding the event giving rise to the claim. If you are using the Service on a trial or other free basis, Verumatic's total liability shall be limited to zero Swedish Kronor (0 SEK).

15. Indemnification

You agree to indemnify, defend, and hold harmless Verumatic and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:
(a) your breach of these Terms, including the Acceptable Use Policy;
(b) your Customer Content, including any allegation that your Customer Content infringes or misappropriates the intellectual property or other rights of a third party;
(c) your violation of any applicable law or regulation;
(d) your external re-publication of any Service Output, including any claims related to defamation, infringement, or inaccuracies in the published material.

16. Changes to the Terms

Verumatic reserves the right to modify or update these Terms at any time, at our sole discretion. For any material changes, we will provide you with reasonable prior notice, for example, by sending an email to the address associated with your account or by posting a prominent notice within the Service. The revised Terms will become effective on the date specified in the notice. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms.

17. Compliance & Export Controls

You represent and warrant that you will comply with all applicable laws and regulations in your use of the Service, including, but not limited to, laws related to anti-corruption, anti-bribery, and export controls. You further warrant that you are not on any government-prohibited or sanctions list and are not located in (or a national of) a country that is subject to a government embargo.

18. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms (except for payment obligations) due to events beyond its reasonable control. Such events may include, but are not limited to, natural disasters, war, terrorism, civil unrest, government actions, labor disputes, strikes, widespread internet or power outages, or other utility failures. The party affected by such an event will notify the other party as soon as reasonably practicable and will use reasonable efforts to resume performance.

19. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sweden, excluding its conflict-of-law rules. Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be finally settled by arbitration in accordance with the Rules for Expedited Arbitrations of the Arbitration Institute of the Stockholm Chamber of Commerce (SCC). The seat of arbitration shall be Stockholm, Sweden. The language to be used in the arbitral proceedings shall be English, unless otherwise agreed by the parties. All information and proceedings relating to such arbitration shall be kept strictly confidential.

20. Miscellaneous

20.1 Entire Agreement These Terms, together with any applicable Order Form and our Privacy Policy and Data Processing Agreement (DPA) which are incorporated by reference, constitute the entire agreement between you and Verumatic. This agreement supersedes all prior or contemporaneous oral or written communications, proposals, and representations with respect to the Service.

20.2 Severability If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

20.3 No Waiver The failure of Verumatic to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless in writing and signed by an authorized representative of Verumatic.

20.4 Assignment You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Verumatic may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of its assets.